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Unaware and at Risk: Diabetics on Medicare Need Information

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You have probably heard that Medicare changed the system through which you get your diabetes testing supplies on July 1.  So unlike before, when you could order supplies from thousands of mail order companies, only 18 companies can provide you with your testing supplies today.

There is little question that this new system will be better in the long run.  The government will save money and you will see your co-pay and deductible amounts decrease.  For example, patients who tested one time a day before July 1 have an average co-pay of approximately $14.47 on their testing supplies.  Now that July 1 has passed, for the same order, the co-pay will decrease to approximately $4.49. This is a savings to you of almost 70%!  The actual cost may be even lower or no cost at all if you have secondary insurance.

Yet despite these significant benefits, in the short term this new system is causing confusion for patients who must change providers.  They don’t know where to begin.  And this makes them vulnerable to scammers who might see an opportunity to trick patients into giving personal information.

At Diabetes Care Club, we have heard these types of concerns from people who call searching for a new provider.  They are rightly apprehensive about moving to another company and don’t know exactly what questions to ask. 

Patients wonder what matters most when choosing a provider.  And, of course, the answer to that question depends on what the patient values most.  Still, after years in the diabetes care industry, I believe there are some key points that patients and their caregivers should consider before selecting a provider to trust with their healthcare needs.

* How much experience does the provider have? A provider should have a proven record of excellence in distributing diabetes supplies and responding to large numbers of customers. If you receive a call or email from a provider and are unsure of their legitimacy, it is important to check your sources before providing any personal information. Medicare will not call patients about this change so if you receive a call claiming to be from Medicare, it is a scam.

* Is the provider big enough to handle more customers without disruption? A provider should be able to explain in detail how it plans to handle the thousands of new customers it will begin to receive now that the deadline has passed.

* Is diabetes the provider’s main focus? Ideally, a provider should make diabetes care its top priority rather than spreading its resources over a range of medical issues.

* What ordering options does the provider offer? A provider should allow patients to order testing supplies by phone, email, or online and offer convenient hours for customer support.

* Does the provider accept “assignment?”  All mail-order providers must accept assignment, which means they cannot charge more than the prices set by Medicare.  But retail outlets like pharmacies do not have to accept assignment and can charge more.  It is important to ask to make sure you are not paying added costs.

* What products does the provider stock? A quality provider should offer a wide range of products so that patients can get a product that best meets their needs.


* Does the provider handle all the paperwork? A quality provider will handle any paperwork associated with Medicare, saving patients time and effort with these confusing forms.

* Does the provider deliver on time and for free? Patients should expect their provider to cover the costs of shipping and guarantee that testing supplies will arrive on time and in proper condition.

I also recommend that patients and their caregivers visit, a website that helps people find the names of all 18 providers authorized by Medicare and link to their services.  Additionally you can contact Medicare directly. 

My hope is that by arming people with a few key questions and more information, we can help them make a seamless and stress free switch to a provider they trust.  In that way, they will be able to rest assured after July 1 that their supplies will be waiting for them in the mailbox, just as always.

Editor’s Note: Terry Blankenship is vice president of patient care at Diabetes Care Club, the nation’s 3rd largest provider of diabetic testing supplies and one of only 18 companies authorized to serve Medicare patients. He invites people to email questions to This article first appeared on 7/3/13. If you would like to respond to this story go to

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